Safety
Every operator inspected in person.
About 400 operators inspected, 1 in 4 turned down. Two pilots on every flight, and a room in Geneva that watches it all.
Operator vetting
How we vet every operator
Paper checks first
We review safety management, maintenance records, crew training and insurance cover before we visit.
We go to the base
A team member inspects hangars, aircraft and training records in person. About 400 operators inspected.
1 in 4 are rejected
Operators that fail are not used for any client. Those that pass are reviewed every 12 months.
Crew
Pilot standards
- Two pilots on every flight, including Light jets
- Captain and first officer each with 3,000+ hours
- Captain with 1,000+ hours on the type
- Recurrent simulator training every 6 months
- Duty hours capped below legal limits
- Cabin attendant on midsize and larger, and on any flight over 3 hours
- Crew change if rest limits would be exceeded
- No pilot flies a type they have not trained on
24/7 operations
The operations room in Geneva
Operations room
Someone is watching every flight
The room runs 24 hours with at least 3 people on shift. They track each aircraft, weather, airport changes and crew rest.
If a flight is delayed or diverted, you hear from a person within 15 minutes, with a plan and a new time.
- Live flight tracking on every trip
- Weather and NOTAM review before each flight
- Escalation line to the head of operations at any hour
Process
Our standards, in the order they apply
Audit
Documents, safety management and insurance checked.
Before first useBase visit
In-person inspection of aircraft, crew records and maintenance.
Within 30 daysApprove
Operator and aircraft added to the approved list.
After visitPre-flight
Crew, aircraft and weather reviewed for each trip.
Every flightReview
Findings and feedback reviewed yearly. Fail twice, and you are off.
Every 12 months
Insurance
Insurance and compliance
Process described for a design showcase. No licences or certificates are claimed.
Liability checked before use
We confirm aviation liability cover on each operator’s policy and note the limit on your quote.
Permits and approvals
We confirm the operator holds the permissions required for the route and the type of flight.
Documents on request
Corporate clients can ask for the operator checks behind any flight.
Sustainability
Sustainability: what we do and don’t claim
Sustainable fuel
Reduce what we can, measure the rest
On request we add sustainable aviation fuel to a flight, priced per litre. A typical blend cuts lifecycle emissions by up to 80% for that share of fuel.
We report CO2 per flight on every statement. Offsets are a last step, and we say which project they fund. We do not call a flight carbon-neutral.
- SAF share and cost shown on the quote
- CO2 per passenger on every statement
- Fewer positioning flights through empty-leg sales
Safety questions
Do you operate the aircraft?
No. Licensed operators fly the aircraft. We choose them, check them and watch each flight.
What if an operator fails an inspection?
It is removed from the approved list. Flights already booked are moved to another operator and we tell you.
Can I see the checks for my flight?
Yes. Ask your coordinator for the operator’s last inspection date and any open findings.
Do you share safety data?
We share findings with the operator within 48 hours and publish our standards on this page.
What if weather stops the flight?
The captain decides. We rebook or reroute, and you are not charged for a flight that cannot go.
Questions on safety
Ask us what we checked.
A coordinator can send the vetting summary for any operator before you book.